Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from rvfirstaid.com.au (the “Site”).

1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about:

  • The individual web pages or products you view
  • What websites or search terms referred you
  • How you interact with the Site

We refer to this as Device Information.
We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device; often include an anonymous unique identifier. Learn more: allaboutcookies.org
  • Log files – Track actions on the Site; collect IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels – Electronic files used to record browsing behaviour.

When you make or attempt to make a purchase through the Site, we collect:

  • Your name, billing and shipping addresses
  • Payment details (including credit card information)
  • Email address and phone number

We refer to this as Order Information.

“Personal Information” in this policy includes both Device Information and Order Information.

2. How Do We Use Your Personal Information?

We use the Order Information to:

  • Process your purchase (including payment, confirmation, and delivery)
  • Communicate with you
  • Screen for potential risk or fraud
  • Send updates or promotions, based on your preferences

We use Device Information to:

  • Help screen for potential fraud (especially via IP address)
  • Improve and optimize the Site (e.g. analytics on browsing behaviour)
  • Measure marketing and advertising effectiveness

3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us provide our services:

We may also share your information if required to comply with laws, regulations, subpoenas, or legal requests.

4. Behavioural Advertising
We may use your Personal Information to provide targeted ads or marketing you might find relevant.
You can opt out of targeted advertising via:
Facebook
Google
Bing
Or globally via the Digital Advertising Alliance’s opt-out portal.

5. Do Not Track
Please note we do not change our data practices in response to “Do Not Track” signals from your browser.

6. Your Rights (For EU Residents)
If you're a European resident, you have the right to:

  • Access your personal information
  • Request corrections, updates, or deletion

Contact us to exercise these rights.
We process your data to fulfill contracts (e.g., orders) or for our legitimate business interests. Your data may be transferred outside of Europe, including to the U.S. and Canada.

7. Data Retention
We retain your Order Information unless and until you ask us to delete it.

8. Changes
We may update this policy to reflect changes in our practices, or for legal or regulatory reasons. Changes will be posted on this page.

9. Contact Us
For more information, questions, or complaints about our privacy practices, contact us: support@rvfirstaid.com.au

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